Support Policy Page

Ubuy Terms of Use

Please read the following terms and conditions carefully before using this website. Your access to and use of this website constitutes your acceptance of all terms, conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this website.

Copyright

All content on this website, including images, illustrations, audio and video materials, is protected by copyright, trademark and other intellectual property rights owned and controlled by Ubuy.co. You may electronically copy and print portions of the website content solely for the purpose of placing orders or purchasing products from Ubuy.co. You may browse parts of different sections of this website, and download or print such content subject to any explicit restrictions associated with specific content, solely for your personal non-commercial use or for placing orders or purchasing goods via Ubuy.co.
Any other use of website content without prior authorization from Ubuy.co is strictly prohibited, including but not limited to reproduction, distribution, public display or dissemination. You further agree not to alter or remove any proprietary notices contained in any materials downloaded from this website.

Trademarks

All trademarks, logos and service marks (the "Marks") displayed on the website are the property of Ubuy.Co. You may not use such Marks without prior written consent from Ubuy.Co.

Disclaimer of Warranties

This website, services, content and user-generated content are provided by Ubuy on an "AS IS" basis without any warranties of any kind, whether express, implied, statutory or otherwise, including without limitation implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Ubuy.Co does not warrant that website functions will be uninterrupted or error-free, that defects will be corrected, or that this website or servers providing website services are free of viruses or other harmful components. Ubuy.Co makes no warranties or representations regarding the correctness, accuracy, completeness, usability, timeliness, reliability or other qualities of materials on this website.
Certain jurisdictions do not allow limitations or exclusions of warranties, so the above limitations may not apply to you.

Limitation of Liability

Ubuy.Co shall not be liable for any special or consequential damages arising out of the use of or inability to use materials or product performance on this website, even if Ubuy.Co has been advised of the possibility of such damages. Applicable laws may not permit limitations or exclusions of liability for incidental or consequential damages, so the foregoing limitations or exclusions may not apply to you.

Typographical Errors

In the event of incorrect pricing displayed for goods on Ubuy.Co, Ubuy.Co reserves the right to reject or cancel any orders placed at the erroneous price. This right applies regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has been debited and your order is subsequently cancelled, Ubuy.Co will refund the amount corresponding to the incorrect price back to your credit card account.

Termination

Your access to this website and/or completion of registration or checkout process signifies your agreement to be bound by these Terms and Conditions. Ubuy.Co may terminate these Terms and Conditions or any portion thereof at any time for any reason without prior notice. Clauses relating to copyright, trademarks, disclaimers, liability limitations, indemnification and miscellaneous provisions shall survive termination. Ubuy.Co may deliver notices to the address you provided via email, website announcements or other reliable means.

Miscellaneous

Your use of this website shall be governed in all respects by the laws of the State of Kuwait, without regard to conflict of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods of 1980.
You agree that all legal actions arising directly or indirectly from this website (including without limitation purchases of Ubuy.Co products) shall be subject to the exclusive jurisdiction and venue of the courts of the State of Kuwait. Any lawsuit or claim you may bring arising from this website (including without limitation purchases of Ubuy.Co products) must be filed within one (1) month after the cause of action accrues.
Failure by Ubuy.Co to insist upon or enforce any provision of these Terms and Conditions shall not constitute a waiver of such provision or right. No course of dealing or trade practice between the parties shall modify these Terms and Conditions. Ubuy.Co may assign all its rights and obligations under this Agreement to any third party at any time without prior notice to you.

Website Usage Rules

Harassment of any kind or form on the website is prohibited, including via email, live chat, or use of obscene or abusive language. Impersonation of any person is forbidden, including Ubuy.Co or its authorized staff, moderators, representatives, and other members or visitors of the website.
You shall not upload, distribute or otherwise publish any defamatory, libelous, obscene, threatening, privacy-invading, reputation-harming, abusive, illegal or otherwise objectionable content through this website, which may constitute or encourage criminal conduct, infringe the rights of any party, or result in civil liability or violation of applicable laws. You shall not upload commercial content on the website, nor use this platform to solicit others to join or become members of any other commercial online service or organization.

User Content Disclaimer

Ubuy.Co does not and cannot review all communications and materials posted or created by users accessing this website, and shall not be responsible in any way for the content of such communications and materials. You acknowledge that Ubuy.Co acts solely as a passive channel for the distribution of user-generated content and assumes no obligations or liabilities related to any content or activities on this website.
You agree to indemnify, defend and hold harmless Ubuy.Co and its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs (including reasonable attorneys’ fees) arising out of any breach of these Terms and Conditions by you or any other person accessing this website under your internet account, or any activities associated with your account (including negligence or misconduct).

Indemnification

You agree to indemnify, defend and hold harmless Ubuy.Co and its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs (including reasonable attorneys’ fees) arising out of any breach of these Terms and Conditions by you or any other person accessing this website under your internet account, or any activities associated with your account (including negligence or misconduct).

Third-Party Links

To better serve visitors, Ubuy.Co may provide hyperlinks to websites operated by third parties. Nevertheless, even if such third parties are affiliated with Ubuy.Co, Ubuy.Co cannot control these linked websites, as each maintains independent privacy and data collection policies separate from Ubuy.Co. These linked sites are provided solely for user convenience, and you access them at your own risk. Ubuy.Co remains committed to preserving the integrity of its website and its hyperlinks, so we welcome your feedback regarding this website and linked pages (including broken links).

Important Notes

  1. The Ubuy website functions as a global search engine. We source products from original retailers and distributors. The difference between product acquisition cost and the fees charged constitutes our procurement service fee.
  2. Not all items listed on the Ubuy website are available for purchase in your country or region. Ubuy makes no representations or guarantees regarding the availability of any listed goods in the customer’s country or territory of residence.
  3. All purchases made via the Ubuy website are subject to customs duties, regulations and laws of the destination country, as well as any countries through which the purchased goods transit, without exception.
  4. Ubuy makes no affirmative statements, promises or warranties concerning the legality of any products sold via the Ubuy website within the buyer’s destination country or region. Any fees, fines or penalties (civil and criminal) imposed by any country or jurisdiction shall be the full sole responsibility of the buyer purchasing such products and/or the "importer" based in the destination country or territory as defined herein.

Additional Product Disclaimer

  • Product manuals, instruction guides and safety warnings that may accompany goods at original retail or upon procurement by Ubuy may not be delivered to you (Ubuy customer), or if included, may not be provided in the official language of your destination country or region. Furthermore, products (and accompanying materials, if any) may not conform to the standards, specifications and labeling requirements of the destination jurisdiction.
  • Goods purchased by Ubuy customers via the website may fail to comply with voltage and other electrical standards of the destination country (adapters or voltage converters may be required). For example, electronic goods sold in US retail stores typically operate on 110–120 volts and require step-down converters for normal use. Always verify the wattage rating of your device to select a compatible converter.
  • For every such purchase made by a customer via the Ubuy website, the recipient located in the destination country shall act as the registered importer and must comply with all local laws and regulations governing goods purchased through Ubuy.
  • Customers purchasing goods via Ubuy and/or consignees in the destination country bear full responsibility for confirming that goods may be legally imported into the destination jurisdiction. Ubuy and its affiliates make no representations, statements or commitments of any kind regarding the legality of importing any goods purchased via Ubuy into any country worldwide.
  • Ubuy reserves the right to remove any merchandise or product listings from the website at any time, and may restrict product visibility, browsing access or purchasing eligibility for any item at its sole discretion without explanation. The removal of any product listing by Ubuy shall under no circumstances be deemed an admission of liability, wrongdoing, fault, or violation of any regulation, tax law or statute of any country or jurisdiction.
  • Ubuy acts as a reseller selling goods through its website. Ubuy sources products from retailers and/or third-party vendors and resells them to Ubuy customers via its platform. Unless otherwise stated, Ubuy has no affiliation with product manufacturers featured on the website; all products are independently sourced by Ubuy on behalf of buyers.
  • All goods purchased via the Ubuy website are sold on an "AS IS" basis without any valid manufacturer warranties or guarantees that may otherwise be offered by original producers. Ubuy provides no warranties, promises or assurances regarding the quality or provenance of any goods sold through this platform.
  • While Ubuy procures merchandise through legitimate channels, as an independent third-party supplier, all third-party product names, company names and logos are trademarks™ or registered trademarks® of their respective owners. The use of such trademarks does not imply any affiliation with or endorsement by their respective proprietors.
  • Manufacturer-provided service plans and original factory warranties may expire, or may be disabled or voided by manufacturers once Ubuy resells products to its customers via the website. Accordingly, Ubuy customers may not be eligible for the original manufacturer service coverage and warranties included with products at initial retail sale.

AI-Generated Content

At Ubuy, we deploy cutting-edge artificial intelligence technology to create dynamic content, aiming to deliver engaging and personalized experiences for our valued customers. For instance, we curate thousands of customer reviews and present them in an organized format across our website and mobile application.

Governing Law and Jurisdiction

These Terms of Use, all transactions conducted via this website, and your relationship with Ubuy shall be governed by the laws of Kuwait, without regard to conflict of laws principles.
Pursuant to Kuwaiti law, Ubuy shall not conduct transactions or supply any services or products to countries sanctioned by the Office of Foreign Assets Control (OFAC) of the United States Department of the Treasury.
Ubuy Co WLL and/or its affiliates ("Ubuy") provide website functionality, payment solutions, intellectual property and other products and services to you when you access or shop on the Ubuy international website (the "Website").

Translation Notes

  1. Consistent commercial & legal terminology adopted for cross-border e-commerce official documents, compliant with Middle Eastern cross-border platform writing conventions;
  2. Strict formal contract tone for liability, indemnity, jurisdiction clauses, aligned with Kuwait commercial English drafting standards;
  3. Standardized e-commerce terms: AS IS, consequential damages, user-generated content, registered importer, conflict of laws, venue and jurisdiction;
  4. Full structural alignment with original Chinese text for easy bilingual filing and review.